FAQs
Frequently Asked Questions
Where do you ship?
We offer shipping to customers in many countries and regions worldwide.
How much does shipping cost?
Orders totaling US$40 or more qualify for free worldwide standard shipping.
For orders between US$0 and US$39.99, the standard shipping fee is US$5.99.
How long does order processing take?
Orders normally require approximately 1–3 business days for processing and preparation before shipment.
How long does delivery take?
Estimated delivery times after order processing are:
- United States and Europe: approximately 7–15 business days.
- Other countries and regions: approximately 15–30 business days.
Delivery times are estimates and may vary because of customs clearance, local carrier operations, public holidays, severe weather, or other circumstances outside our reasonable control.
Where are orders shipped from?
We work with warehouses in different locations worldwide.
The actual shipping location may vary depending on product inventory, destination, warehouse availability, and logistics conditions. When possible, orders will be shipped from a suitable warehouse that can fulfill the order efficiently.
Can I change my shipping address?
If your order has not yet been shipped, please contact us at support@navosilk.com as soon as possible.
Once an order has entered the shipping process, we may not be able to change the delivery address.
How can I track my order?
When tracking information is available, it may be provided by email or through the relevant order information on our website.
Please allow some time after shipment for tracking information to become active.
What should I do if my order has not arrived?
If your order has exceeded the estimated delivery period, please contact us at support@navosilk.com with your order number.
Our customer service team will review the shipment information and assist you.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible and provide your order number, a description of the problem, and clear photographs of the product and packaging where appropriate.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.